Right to Repair

The Housing (Scotland) Act 2001 and the Scottish Secure Tenants (Right To Repairs) Guidance 2002 gives tenants the right to have small urgent repairs carried out by your landlord within a given timescale.

The Right to Repair scheme covers certain repairs up to the value of £350; these repairs are known as qualifying repairs. If the Co-operative does not carry out the repair within the time limit set, you may be entitled to compensation.

If a qualifying repair is not attended to within a set response time, we must pay you compensation for the inconvenience. You also have the right to appoint your own contractor from our approved contractor list to carry out the repair and we pay the costs, but first we will double check with the initial contractor as to why they did not complete the work.

Further details

The maximum time for the repair starts on the date you first tell the Co-operative that the repair is required or if an inspection is required. Where an inspection is required the time starts on the date the inspection was made.

The "Right to Repair" does not apply in exceptional circumstances; for example, in adverse weather or if particular materials are unavailable. In these circumstances you will be notified of the time extension for the repair to be completed.

The scheme does not apply where the responsibility for the repair is not Hawthorn Housing Co-operative’s; e.g. tenant responsibility, Scottish Power, etc.
If you choose to make an appointment outwith the timescale you forfeit your rights under the scheme and the repair will not be treated as a Right to Repair.

Details of qualifying repairs under the Right to Repair are given below.

Qualifying Repair

Maximum period
(working days)

Blocked sink, bath or drain 1
Blocked flue to boiler 1
Blocked or leaking foul drains, soil stacks or toilet pans where there is no other toilet in the house 1
Loss of electric power 1
Partial loss of electric power 3
Insecure external window, door or lock 1
Significant leaks or flooding from water or heating pipes, tanks, cisterns 1
Unsafe access path or step 1
Loss or partial loss of gas supply 1
Loss or partial loss of space or water heating where no alternative heating is available 1
Toilet not flushing where there is no other toilet in the house 1
Unsafe power or lighting socket or electrical fitting 1
Loss of water supply 1
Loose or detached banister or handrail 3
Unsafe timber flooring or stair treads 3
Extractor fan in internal kitchen or bathroom not working 7
Partial loss of water supply 3


If you would like further information on the right to repair then please phone our Asset Manager on 0141 336 2138.