Policies

Housing Management

Policy NameDate Last ReviewedDate Next Review Scheduled
Rent Arrears Policy November 2018 November 2021
Estate Management Policy February 2021 February 2024
Abandonment Policy August 2017 August 2020
Allocation Policy April 2019 April 2022
Mutual Exchange Policy November 2020 November 2023
Assignation of Tenancy Policy October 2019 October 2022
Void Management Policy May 2020 May 2023
Former Tenant Balances Policy February 2020 February 2023
Anti-Social Behaviour Policy May 2019 May 2022
Child & Vulnerable Adult Policy March 2020 March 2023
Pet Policy May 2017 May 2022
Taking in a Lodger Policy October 2019 October 2022
Customer Engagement Strategy January 2019 January 2022

Asset Management

Policy NameDate Last ReviewedDate Next Review Scheduled
Maintenance Policy February 2018 February 2021
Asbestos Management Policy February 2020 February 2023
Control of Legionella Policy August 2018 August 2021
Major Repairs Policy April 2020 April 2023
Medical Adaptations Policy May 2020 May 2023
Statutory Right to Compensation for Improvement Policy May 2018 May 2021
Statutory Right to Repair Policy May 2018 May 2021
Sustainability Policy January 2020 January 2023
Rechargeable Repairs Policy March 2020 March 2023

Finance

Policy Name Date Last Reviewed Date Next Review Scheduled
Risk Management Policy May 2018 May 2021
Rent Setting Policy January 2020 January 2023
Procurement Policy September 2019 September 2022

 

Staffing & Governance

Policy NameDate Last ReviewedDate Next Review Scheduled
Business Plan March 2021 March 2024
Equality and Diversity Policy April 2020 April 2023
Code of conduct for Committee Members January 2021 January 2024
Harrassment Policyarrassment Policy January 2021 January 2024
Committee Expenses Policy September 2020 September 2023
Committee Membership Policy February 2021 February 2024
Staff Expenses Policy October 2019 October 2022
Openess and Confidentiality Policy October 2019 October 2022
Key skills & Personal Qualities of Mgt Committee Members January 2021 January 2024
Unaceptable Actions by Customers Policy April 2020 April 2023
Entitlements, Payments and Benefits Policy October 2019 October 2022
Mgt Committee Recruitment Process & Application Form October 2018 October 2021
Committee Member Roles & Responsibilities September 2019 September 2022
Notifiable Events Policy October 2019 October 2022
Minute Taking Policy October 2019 October 2022
Standing Orders November 2019 November 2022
General Data Protection Policy July 2018 July 2021
Freedom of Information & Environmental Information Policy November 2019 October 2022
Rules of Hawthorn Housing Co-operative October 2020 -