Policies

Housing Management

Policy NameDate Last ReviewedDate Next Review Scheduled
Rent Arrears Policy November 2018 November 2021
Estate Management Policy February 2021 February 2024
Abandonment Policy November 2020 November 2023
Allocation Policy April 2019 April 2022
Mutual Exchange Policy November 2020 November 2023
Assignation of Tenancy Policy October 2019 October 2022
Void Management Policy May 2020 May 2023
Former Tenant Balances Policy November 2020 November 2023
Anti-Social Behaviour Policy April 2019 April 2022
Child & Vulnerable Adult Policy March 2020 March 2023
Pet Policy May 2017 May 2022
Taking in a Lodger Policy October 2019 October 2022
Customer Engagement Strategy January 2019 January 2022

Asset Management

Policy NameDate Last ReviewedDate Next Review Scheduled
Maintenance Policy February 2018 February 2021
Asbestos Management Policy February 2020 February 2023
Control of Legionella Policy September 2020 September 2022
Major Repairs Policy April 2020 April 2023
Medical Adaptations Policy May 2020 May 2023
Statutory Right to Compensation for Improvement Policy May 2021 May 2024
Statutory Right to Repair Policy May 2021 May 2024
Sustainability Policy January 2020 January 2023
Rechargeable Repairs Policy March 2020 March 2023
Environmental Impact Policy September 2021 September 2024
Electrical Safety Policy August 2021 August 2024
Electrical Safety Management Control Manual August 2021 August 2022
Gas Management Policy November 2020 November 2023
Gas Safety Management Control Manual November 2020 November 2023

Finance

Policy Name Date Last Reviewed Date Next Review Scheduled
Risk Management Policy September 2019 September 2022
Rent Setting Policy January 2020 January 2023
Procurement Policy September 2019 September 2022
Disposals Policy July 2021 July 2024
Value For Money Strategy May 2021 May 202

 

Staffing & Governance

Policy NameDate Last ReviewedDate Next Review Scheduled
Business Plan March 2021 March 2024
Equality and Diversity Policy April 2020 April 2023
Code of conduct for Committee Members January 2021 January 2024
Harrassment Policy January 2021 January 2024
Committee Expenses Policy September 2020 September 2023
Committee Membership Policy February 2021 February 2024
Staff Expenses Policy October 2019 October 2022
Openess and Confidentiality Policy October 2019 October 2022
Key skills & Personal Qualities of Mgt Committee Members January 2021 January 2024
Unaceptable Actions by Customers Policy April 2020 April 2023
Entitlements, Payments and Benefits Policy October 2019 October 2022
Mgt Committee Recruitment Process & Application Form October 2021 October 2024
Committee Member Roles & Responsibilities September 2019 September 2022
Notifiable Events Policy October 2019 October 2022
Minute Taking Policy October 2019 October 2022
Standing Orders July 2021 July 2024
General Data Protection Policy July 2018 July 2021
Freedom of Information & Environmental Information Policy November 2019 October 2022
Redress & Compensation for Complaints Policy May 2020 May 2023
Policy for Booking Rooms January 2021 January 2024
Rules of Hawthorn Housing Co-operative October 2020 -