Annual Report & Accounts 2018/19

Published: Friday, 18 October 2019

A copy of our annual report can be found via the link here.  The annual accounts for the year ending 31st March 2019 can be found via the link here.

Universal Credit Guide

Published: Monday, 29 April 2019

A step by step guide for making and maintaining a Universal Credit claim online can be found here.  If you need help in making a claim or for any advice please call the office on 0141 336 2138 and make an appointment with one of our Financial Advisors.  

Members Handbook

Published: Tuesday, 13 November 2018

The handbook explains all your rights and responsibilities as a tenant of Hawthorn Housing Co-operative. It also provides advice, so you can enjoy your home as fully as possible.

Every member has received a printed copy of the handbook however, we realise that some people may have poor sight and would find it difficult to read. We are therefore going to provide a CD version for people in this situation. We are also translating the handbook into mandarin and Arabic for people who do not have English as their first language.

If you require an audio or a mandarin version of the handbook please contact the office and one will be sent out to you.

The handbook has been partly funded by the Community Benefit Award we receive as founder members of the Scottish Procurement Alliance.

A copy of the handbook is available through the link here.

Data Protection & the General Data Protection Regulations (GDPR)

Published: Monday, 04 June 2018

What is the GDPR?

GDPR is a new set of regulations that replace the existing Data Protection Act. The regulations come into force on the 25 May 2018 and they place a greater responsibility on all organisations, including Hawthorn Housing Co-operative, to ensure your personal data is secure, accurate and up-to date.

Access

Everyone will now have much greater access to the personal data that an organisation holds on them and will legally be allowed to view the data by making a Subject Access Request.   Incorrect or incomplete data can also be rectified upon request. There is also a right to demand that your data is deleted if it's no longer necessary to the purpose for which it was collected. This is known as the "right to be forgotten".

Processing

Organisations must ensure they provide a lawful basis for processing all types of personal data that they have not sought specific consent to use.  The GDPR requires that controllers and processors must be transparent about how they collect data, what they do with it, and how they process it, and must be clear in explaining these things to you.

Hawthorn Housing Co-operative provides a Fair Processing Notice outlining the following details of how we manage the data we collect:

  • What information we collect
  • Why we collect it
  • Who we share it with and why
  • How we store it

Copies of our Fair Processing Notice can be found via the link here. Alternatively, copies are available at our office and we can also send you a copy by email or post if you ask us to.

Security

GDPR will enforce stricter rules upon organisations to ensure that they are taking all reasonable measures to guard against data theft, loss, or other breach.  And if there is a breach of your data we must let you, and the Information Commissioner's Office know at the earliest opportunity.

Further Information

You can visit the Information Commissioners Office (ICO) website for further information at https://ico.org.uk/for-the-public/