Close Colour Schemes Survey

Published: Tuesday, 06 April 2021

Painting Contract 2021/2022


The Co-operative has prepared a painting programme for all the previously painted external surfaces of timber windows and timber doors, railings, fascias, fences and close poles to be painted over a five-year period.


Additionally, the gutters will be cleaned at the same time.


The second financial year 2021/2022 will include 2,4,6 & 8 Sloy St; 21,23,25,29,31 & 33 Fruin St.


The painting contractor appointed to carry out the works is Mitie and it is anticipated that the works to the second year will commence in early May 2021.


The painting contractors will require you to be in your home to leave your external doors and windows slightly open to allow all the external surfaces to be painted properly. They will contact you nearer the time regarding access. This will not apply to those with uPVC windows and doors.


As your flat is located within a common close you are given the opportunity to choose the new colour scheme from a range of colour schemes which is displayed here or on our Facebook page.


Please complete the survey here or Facebook by 23rd April 2021 otherwise we will make the choice for you. Please note that if no majority decision can be agreed with tenants then the Asset Manager will have the final decision.


I trust this is to your satisfaction however should you require any further information please do not hesitate to contact me.


Yours faithfully


Peter A Kelly

Asset Manager

New Business Plan

Published: Wednesday, 24 March 2021

Hawthorn Housing Co-operative has produced this Business Plan to set out our mission and values, alongside our objectives, plans and resources for the future. The Plan takes account of the Scottish Housing Regulator’s 2015 Recommended Practice on business planning.


The intention of The Plan is to show what the Co-op is doing to achieve and maintain our vision of “Leading the creation of a community with excellent homes where we are proud to live”. It builds on our success in service improvement, investment delivery and regeneration. Our key achievements to date have included:


  • Investing in our members’ homes,
  • Building 48 high quality new homes,
  • Achieving the Scottish Housing Quality Standard (SHQS),
  • Working with partners to improve the quality of life of our members,
  • Obtaining grants to improve the facilities, services and events available for our members,
  • Arranging support and advice to assist our more vulnerable tenants,
  • Continuously improving our housing services, resulting in high levels of tenant satisfaction in our large-scale tenant surveys.


The Plan sets out our programme for change and improvement with priorities for the next three years. We will strive to:


  • Improve our members’ homes – installing new kitchens, bathrooms and replacement windows,
  • Let our houses more quickly,
  • Improve the way we manage arrears,
  • Ensure more of our members are digitally connected with affordable broadband,
  • Develop a high-quality recreational facility for all the community around Bardowie Street park,
  • Ensure the road network and bus service is improved and feels safer,
  • Develop a strategy for replacing our heating systems,
  • Implement a strategy to ensure our homes are as affordable as possible to keep warm and meet the targets set by Government,
  • Keep our rents affordable by not increasing it by more than Cpi,
  • Ensure we have the most appropriate IT systems in place,
  • Obtain grants to improve the quality of our members’ homes, opportunities and lifestyles.


A copy of the plan can be found here.


Annual Accounts 2019/20

Published: Friday, 18 October 2019

A copy of our annual accounts for the year ending 31st March 2020 can be found via the link here.

Universal Credit Guide

Published: Monday, 29 April 2019

A step by step guide for making and maintaining a Universal Credit claim online can be found here.  If you need help in making a claim or for any advice please call the office on 0141 336 2138 and make an appointment with one of our Financial Advisors.  

Members Handbook

Published: Tuesday, 13 November 2018

The handbook explains all your rights and responsibilities as a tenant of Hawthorn Housing Co-operative. It also provides advice, so you can enjoy your home as fully as possible.

Every member has received a printed copy of the handbook however, we realise that some people may have poor sight and would find it difficult to read. We are therefore going to provide a CD version for people in this situation. We are also translating the handbook into mandarin and Arabic for people who do not have English as their first language.

If you require an audio or a mandarin version of the handbook please contact the office and one will be sent out to you.

The handbook has been partly funded by the Community Benefit Award we receive as founder members of the Scottish Procurement Alliance.

A copy of the handbook is available through the link here.

Data Protection & the General Data Protection Regulations (GDPR)

Published: Monday, 04 June 2018

What is the GDPR?

GDPR is a new set of regulations that replace the existing Data Protection Act. The regulations come into force on the 25 May 2018 and they place a greater responsibility on all organisations, including Hawthorn Housing Co-operative, to ensure your personal data is secure, accurate and up-to date.


Everyone will now have much greater access to the personal data that an organisation holds on them and will legally be allowed to view the data by making a Subject Access Request.   Incorrect or incomplete data can also be rectified upon request. There is also a right to demand that your data is deleted if it's no longer necessary to the purpose for which it was collected. This is known as the "right to be forgotten".


Organisations must ensure they provide a lawful basis for processing all types of personal data that they have not sought specific consent to use.  The GDPR requires that controllers and processors must be transparent about how they collect data, what they do with it, and how they process it, and must be clear in explaining these things to you.

Hawthorn Housing Co-operative provides a Fair Processing Notice outlining the following details of how we manage the data we collect:

  • What information we collect
  • Why we collect it
  • Who we share it with and why
  • How we store it

Copies of our Fair Processing Notice can be found via the link here. Alternatively, copies are available at our office and we can also send you a copy by email or post if you ask us to.


GDPR will enforce stricter rules upon organisations to ensure that they are taking all reasonable measures to guard against data theft, loss, or other breach.  And if there is a breach of your data we must let you, and the Information Commissioner's Office know at the earliest opportunity.

Further Information

You can visit the Information Commissioners Office (ICO) website for further information at