Customer Satisfaction

We are committed to providing the best possible service to all of our customers.  We want our services to be right first time and we want to hear from you if we don't achieve this. We therefore value complaints and use the lessons learned to improve our service delivery.

We also welcome positive feedback about any of our work.  If you have any complaints, comments or compliments please let us know.

Customer satisfaction report

Our latest customer satisfaction survey was carried out in August 2018.  An independent market research company interviewed 126 of our 316 tenants to gauge levels of satisfaction. The table includes the satisfaction on levels for 2016 as this helps us identify any long term trends.

Key Customer Satisfaction Results

Question  Asked

2018

Satisfied

%

2016

Satisfied

%

Change since 2016 Satisfaction %

Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by your landlord?

94

92

+2

How good or poor do you feel your landlord is at keeping you informed about their services and decisions?

96

97

-1

How satisfied or dissatisfied are you that with opportunities given to you to participate in your landlord's decision making processes?

98

91

+7

How satisfied or dissatisfied are you with the overall quality of your home

88

74

+14

Thinking about the LAST time you had a repair or maintenance carried out, how satisfied or dissatisfied were you the repairs and maintenance service provided by your landlord?

93

85

+8

Overall, how satisfied or dissatisfied are you with your landlord's management of the neighbourhood you live in?86

98

91

+7

Taking into account the accommodation and the services your landlord provides, to what extent do you think that the rent for this property represents good value for money?

86

75

+11